Bionical Leadership Team

Over a 25-year career in Healthcare Gareth has held board level positions for both Pharma and outsourced providers. Following many successful years with Takeda, Gareth moved to the US in 2010 to head up outsourced commercial, clinical and multi-channel services for a global outsourcing provider. In 2013 Gareth moved into a global marketing role before returning to the UK and joining Bionical in 2016. Gareth is passionate about customer and patient experience, has substantial experience of multi-channel communication strategies and heads up Bionical’s communications and digital business units.

Helen has extensive commercial and clinical experience that has been gained over 25 years working within the healthcare arena. Helen thrives on providing solutions based on innovation in service delivery to support and improve patient experience and outcomes. Understanding the specific needs of patients the health system and client, aligned with patient journey mapping that challenges current thinking is key to creating personalised solutions and outcomes.   Helen has experience of multiple product launches, has developed in excess of 100 clinical programmes internationally and has extensive knowledge of homecare and patient support services across a wide range of therapy areas and channels

Phil has 23 years of strategic and operational leadership experience and has also held Board positions in varied healthcare service sectors. Phil has a vast experience in developing and implementing multi-channel engagement models and has stood as Chair & Speaker at International congresses on customer engagement journeys and Channel engagement models.

With more than 30 years’ experience in the biopharma sector, Mark has been involved in twenty new product launches and worked extensively in all of the main global markets. His client-side work has included both global and domestic marketing, general management and strategy roles progressing to global vice president level. He has worked at Sanofi, Roche, MSD and GSK. For the past ten years Mark has held senior management positions in some of the world’s largest marketing and advisory services organisations including IQVIA, Syneos and McCann.

Beginning her career in Market Research & Insight for a fieldwork agency, Becky has over 15 years pharmaceutical industry experience spanning a number of roles including Sales Force Effectiveness, Training and more latterly heading up multi-channel marketing operations with a team of  >100 remote eDetailers, Business Managers and Project Managers. Becky joined Bionical’s Digital team in 2018 and thrives on exceeding client expectations and focusing on operational excellence with her team of Account and Project Managers. Becky is passionate about providing solutions based on insight that drive patient and customer engagement.

Phil has over 15 years industry experience and has led teams in a wide range of areas spanning the design and delivery of multinational and multilingual Digital Sales Aids and Solutions for EAME clients through to the delivery of products for patient identification and support.  A collaborative thinker, Phil loves working with our clients to ensure the right solution is realised and delivered.  Bridging between Insights, Creative and Development teams to drive innovative user centric solutions Phil is constantly looking for new ways to enhance customer or patient experience using technology.

Damian has 23 years’ experience working in IT in both the private and public sector and across a wide range of businesses and organisations.  Over the last 16 years Damian has operated at a senior level in the healthcare sector managing in-house, outsourced and co-sourced IT functions.  During this time, Damian has led on large scale IT and technology projects aimed at harnessing the benefits of innovation and achieving business transformation.  As Bionical’s IT Director, Damian thrives on designing bespoke IT and technology solutions that deliver our client’s, and Bionical Solutions’ own, strategic objectives. 

Working for over 16 years in the pharmaceutical industry, Ben has a wide range of skills within both the commercial and clinical functions.  Experiences ranging from Medical Sales Management via Training and Pharmaceutical Sales has given Ben an insight into what healthcare professionals require from their interactions and communications with our clients.  Financially trained and having managed a Commercial Contact Centre for one of the country’s largest pharmaceutical and vaccine companies for 3 years, Ben joined Bionical in January 2019, and focusses on providing excellent systems, processes and data reporting for our clinical services.

With over 25 years’ experience within the I.T. industry, Mark started out as a software developer and progressed through the ranks, before hanging up his “coding boots” and taking the lead role within the HealthWare department. With a passion for client engagement and well-rounded products, he  is perfectly poised to balance and match the relationships with our numerous HealthWare customers and our expanding product portfolio. For over a decade Mark has worked with our flagship Health and Lifestyle applications, providing training and consultancy to clients as well as being part of the original development team. His work and experience working alongside Smoking Cessation Services has made him a valuable asset to Bionical and Customers alike.